Both approaches work depending on the project type. For hardscaping, patios, and installation work, request reviews right after completion when clients see the transformation. For planting and lawn renovations, ReviewCrusher can schedule follow-up requests 4-6 weeks later when growth is visible and clients can appreciate the full results. We can automate both timings for different service types.

This is where ReviewCrusher's private feedback feature shines. Clients can express frustration about delays privately, giving you the chance to explain weather impacts, show how you protected their property during rain, and confirm the new timeline. Most clients understand once you communicate—and many will actually praise your communication in reviews once the project completes beautifully.

You need both. Photos prove your capability, but reviews prove your reliability, communication, and professionalism. A stunning photo might get attention, but reviews about showing up on time, respecting property, cleaning up thoroughly, and staying within budget are what convert lookers into customers. The combination of visual proof and testimonial proof is unbeatable.