Reputation management strategies tailored to appliance repair operations.
Automatically request reviews the moment a technician marks a job complete—while customers remember on-time arrival, parts in stock, and first-visit fixes. ReviewCrusher ties into dispatch systems to send targeted text or email prompts so more satisfied customers leave conversion-driving phrases like “fixed it the first time” or “arrived on time.” The result: a steady stream of authentic, high-value reviews that boost local search and call-through rates.
Detect negative sentiment from post-service replies and route dissatisfied customers to private remediation forms instead of public sites. ReviewCrusher flags high-risk themes—missed appointments, wrong diagnostics, rude technicians, unexpected costs—and triggers internal workflows so you can resolve issues offline. That reduces public complaints, protects your Google/Yelp ratings, and preserves future booking conversion for owner-operators.
Schedule review nudges and warranty callbacks after maintenance visits and contract renewals to drive repeat business. ReviewCrusher sequences follow-up texts for recurring service customers, encourages mentions of warranties or parts-in-stock, and supports referral asks. This turns routine maintenance into retention and referral opportunities that directly grow lifetime value.
Transform post-service feedback into your competitive advantage.
When a technician marks a job complete in your dispatch system, ReviewCrusher sends a timed text or email asking for a quick review—while the service is still fresh in the customer’s mind.
If a reply contains negative keywords or low ratings, the system routes the customer to a private feedback form and notifies your remediation team, keeping issues off public review sites.
Our AI drafts professional, empathetic responses for Google and Yelp—acknowledging the issue, outlining corrective steps, and inviting offline resolution to de-escalate before public damage.
View trends in review volume, common complaint themes, response times, and contract renewal mentions from a single dashboard to prove ROI and guide operational fixes.
Consistent post-service review management strengthens local trust, reduces negative public feedback, and cuts avoidable repeat visits by surfacing operational problems sooner.
Join leading local appliance repair teams using ReviewCrusher to automate reviews, protect Google/Yelp visibility, and retain more customers.
