Plumbing Reputation Management Software | Build Local Trust with 5-Star Reviews

Plumbers often lose review opportunities because follow-ups happen too late, or they suffer public complaints about hidden fees, no-shows, and poor communication. ReviewCrusher solves that with post-job review automation for plumbers that triggers SMS or email requests right after the tech closes a ticket—after invoicing and photo documentation—so satisfied customers respond while memory is fresh. We also route dissatisfied customers to private feedback, letting your team resolve billing or scheduling issues offline. The outcome is fewer public complaints, clearer pricing conversations, and steadier local plumbing reputation management that drives more inbound calls and referrals.

You connect ReviewCrusher to your dispatch or ticketing system so requests are sent at dispatch completion or when a tech closes the job. The trigger fires after invoicing and attaching job photos, ensuring customers receive a short SMS or email asking for feedback about punctuality and cleanup. Our templates prompt customers to mention specifics like showed up on time and no hidden fees so those trust signals appear in local searches. Automation removes manual follow-ups, reduces office workload, and increases the number of high-impact reviews collected from real service moments.

Yes—responding to bad plumbing reviews is a core capability. ReviewCrusher detects negative sentiment and routes unhappy customers to a private feedback flow so you can resolve the issue before it posts publicly. If a negative review is posted, our AI suggests a calm, operational response that references dispatch details and scheduling or billing steps without admitting liability. You can edit and approve replies to maintain your voice. This approach defuses conflict, demonstrates professionalism, and often leads to updated public reviews or resolved service issues rather than repeated complaints.

ReviewCrusher integrates with common plumbing back-office platforms—ServiceTitan, Jobber, Housecall Pro, and major invoicing tools like QuickBooks—so review requests trigger from real operational events. Once integrated, a ticket close, invoice payment, or attached job photos can automatically start the review flow. This ensures review requests match your existing workflow (dispatch, job completion, invoice) and reduces duplicated work for dispatchers and office staff. The result is seamless automation that captures reviews from the exact moment customers are most likely to respond.

Plumbing teams typically see meaningful impact within 2–3 months: more visible, recent reviews, fewer public complaints about hidden fees or no-shows, and improved inbound lead quality. ROI comes from increased local search visibility and higher conversion on emergency and scheduled calls. Pricing is tiered by locations and message volume, with plans built for single crews up to multi-location contractors; most small plumbing shops pay a monthly fee that pays for itself with just a few extra booked jobs driven by better online trust. We offer a free trial so you can measure lift in review volume before committing.