Pet Boarding Reputation Management Software | More 5-Star Local Reviews

Pet boarding reviews often mention stressed pets, noise levels, cleanliness, and surprise fees, and those can hurt trust quickly if not managed carefully. ReviewCrusher automates post-stay review requests so you consistently collect feedback from the quiet majority of happy clients, not just the upset ones. Negative sentiment about stressed pets, dirty runs, or billing issues is routed to private feedback first, giving you a chance to investigate and respond calmly. Our AI helps you reply on Google and other sites with empathetic, detailed responses. Over time, you build a steady stream of reviews that reflect your caring staff, clean facilities, and clear policies.

ReviewCrusher is built around the boarding stay lifecycle. You connect it to your reservation or POS system so completed stays automatically trigger review requests by SMS or email after pickup. Messages reference the pet’s name and stay dates, and gently ask happy owners to review you on Google and key local listings. If someone indicates an issue with pet stress, cleanliness, or fees, they’re guided to a private form instead of straight to public sites. From there, our dashboard shows all your reviews and drafts empathetic, policy-aware responses you can approve in seconds, keeping your pet boarding online reputation consistent and professional.

Yes. Reviews about stressed pets or emergency vet access are sensitive and can escalate quickly if answered poorly. ReviewCrusher detects language around anxiety, injury, or urgent vet care and flags it for careful handling. Our AI suggests responses that acknowledge the owner’s concern, reference the pet and stay specifically, and outline the steps your team took, without sounding defensive. You stay transparent about your emergency vet policies while showing that staff acted promptly and responsibly. This approach reassures the reviewer, demonstrates accountability to future clients, and protects your pet boarding reputation from one emotional incident.

Most pet boarding operations already use software for bookings, feeding schedules, and daily update messages. ReviewCrusher connects to popular boarding and daycare platforms through direct integrations or simple imports, so you don’t have to change your setup. Once connected, completed stays trigger automated post-stay review automation workflows without extra clicks for staff. You can also reference your existing daily photo and text updates in your review prompts, reminding owners of the individual attention their pet received. Setup is guided and usually completed within a day, with minimal disruption to check-in or checkout routines.

ReviewCrusher is priced for local pet boarding businesses and multi-location kennels, with plans based on locations and monthly review volume. Most operators see ROI in two ways: higher Google visibility that brings in more first-time tours, and better retention as happy clients rebook holidays and vacations. By automating pet boarding review management, your team spends less time manually chasing feedback and more time actually caring for animals. The lift in clean facilities pet boarding reviews and mentions of caring staff often pays for the platform with just a few additional recurring boarding clients each month.