ReviewCrusher's private feedback feature lets you capture concerns before they become public reviews. If someone's frustrated about timing, they can message you privately first. You can explain the delay, show your tracking updates, offer a service credit, or reschedule—often turning a potential 1-star review into a 5-star testimonial about your responsive customer service and professionalism despite challenges.

Both matter, but for different reasons. B2B reviews build credibility for contract negotiations and RFPs—corporate clients want to see testimonials from similar businesses about reliability and communication. Consumer reviews drive visibility in local search and same-day delivery requests. ReviewCrusher helps you collect and display both types appropriately.

 Yes. ReviewCrusher's analytics show you performance by driver, route, service type, and timeframe. This data is invaluable for recognition, training, and operational decisions. Your star drivers deserve bonuses and praise, while others might need coaching. Review patterns also reveal which routes or delivery types create the most satisfaction.